Terms & Conditions

Last updated: 30th of July 2025


Welcome to GK LUXE Co., your destination for faith-led beauty, luxury haircare, and styling essentials. By using this website and purchasing through our online store, you agree to the following terms and conditions.

 

Order Processing

  • Orders are processed within 2–5 business days (excluding weekends and public holidays).
  • You will receive an order confirmation email upon purchase and a shipping confirmation with tracking once your order is dispatched.
  • Please double-check your contact and shipping details before submitting your order. We are not liable for delays or losses due to incorrect customer information.

 

Shipping & Delivery

  • We offer Standard and Express Shipping options within Australia.
  • Estimated delivery times:
    • Standard: 3–7 business days
    • Express: 1–3 business days
  • Tracking information is provided with every shipment.
  • Once your order is dispatched, we are not responsible for delivery delays, damages, or lost parcels caused by the shipping carrier.

 Tip: If your tracking status says “delivered” but your package hasn’t arrived, please contact the delivery provider directly to investigate.

Returns & Exchanges

Due to the hygienic nature of our products, all sales are final.

We do not accept returns or exchanges for change of mind.

We only replace or refund products if:

  • The item is damaged or defective upon delivery
  • You receive the wrong product

To request a resolution, contact us within 48 hours of delivery with:

  • Your full name & order number
  • Clear photo(s) of the issue
  • Description of the problem

Once verified, we may offer a replacement, store credit, or partial refund at our discretion.

 

Payments & Pricing

  • All prices are listed in AUD (Australian Dollars) and include GST where applicable.
  • We accept payments via:
    • Shopify Payments
    • PayPal
    • Afterpay (if activated)
    • ZipPay (if activated)
  • Prices and discounts are subject to change without notice

 

Product Availability

  • All items are subject to availability.
  • In the rare case that an item becomes unavailable after purchase, we will notify you and issue a full refund or offer a substitute.

 

Customer Responsibility

 

  • You are responsible for ensuring your account and personal information are accurate and secure.
  • Any misuse of our store, including false claims, chargebacks, or harassment, will result in account suspension and possible legal action.

 

Limitation of Liability

  • GK LUXE Co. is not responsible for any skin or scalp reactions. All products are for external use only.
  • Please review product descriptions and ingredients before purchasing.
  • Always do a patch test before full application. If irritation occurs, discontinue use and seek medical advice.

 

Intellectual Property

All content on this site – including photos, videos, designs, product names, branding, and logos – belongs exclusively to GK LUXE Co.

You may not copy, reproduce, or use any content without written permission.